TRAVEL WITH CONFIDENCE
Privacy Policy
How Tano Bora Collection collects, uses and protects your information when planning extraordinary journeys across East Africa.
OUR COMMITMENT
Clear, Respectful & Secure
Your privacy matters to us. This policy explains how Tano Bora Collection handles personal information shared through our website, enquiry forms, email, telephone, WhatsApp, scheduled calls and the delivery of our safari services.
Last updated: 1 August 2026
01
Information We Collect
We may collect information that you provide directly, including:
- Your name, email address, telephone number, country of residence and preferred contact method.
- Travel dates, party size, ages of children, destination interests, accommodation preferences, budget range and special requests.
- Passport, visa, dietary, accessibility, medical or emergency-contact details when reasonably required to arrange your journey.
- Payment and billing details. Card transactions may be processed by secure payment providers; we do not intentionally store complete card details.
- Messages, enquiry history, feedback and other communications with our safari specialists.
We may also receive technical information such as your IP address, browser type, device information, pages viewed, referring website and cookie identifiers.
02
How We Use Information
We use personal information to:
- Respond to enquiries and design personalised safari proposals.
- Confirm reservations and coordinate accommodation, transport, guides, permits and experiences.
- Process payments, issue travel documents and provide pre-departure and in-trip support.
- Communicate service updates, safety information and changes affecting your itinerary.
- Improve our website, journeys and guest experience.
- Send relevant travel inspiration or offers where you have consented, with an unsubscribe option in every marketing email.
- Prevent fraud, protect our guests and business, and meet legal, tax and regulatory obligations.
03
Legal Bases for Processing
Depending on your location and our relationship with you, we process information because it is necessary to take steps at your request or fulfil a travel contract, because we have a legitimate business interest that does not override your rights, because we must comply with a legal obligation, or because you have provided consent. You may withdraw consent at any time, although this does not affect processing already carried out lawfully.
04
Sharing Your Information
We share only what is reasonably necessary with trusted partners involved in your journey, such as safari camps, hotels, airlines, ground handlers, guides, transfer providers, park authorities, permit offices, insurers, payment processors and technology providers. We may also disclose information to professional advisers, regulators or law-enforcement authorities where required by law.
We do not sell or rent your personal information. Our partners are expected to use it only for the agreed service and to protect it appropriately.
05
International Transfers
Safari planning often requires information to move between your home country, Kenya and other East African destinations. Where information is transferred across borders, we take reasonable steps to use suitable contractual, technical and organisational safeguards consistent with applicable data-protection requirements.
06
Cookies & Analytics
Our website may use essential cookies for security and site operation, preference cookies to remember choices, and analytics cookies to understand how visitors use the site. Third-party services may set their own cookies. You can adjust browser settings to block or delete cookies, though some website features may not function correctly.
07
Data Retention & Security
We keep personal information only for as long as needed for the purpose collected, to maintain appropriate travel and financial records, resolve disputes and meet legal obligations. Retention periods vary according to the information and applicable requirements.
We use reasonable administrative, technical and physical measures to protect information from unauthorised access, loss, misuse or alteration. No online system is completely secure, so information submitted electronically is provided with an understanding of that inherent risk.
08
Your Privacy Rights
Subject to applicable law, you may ask to access, correct, update, delete or restrict the use of your personal information; object to certain processing; request a portable copy; or withdraw consent. You may also opt out of marketing at any time.
To make a request, email hello@tanoboracollection.com. We may need to verify your identity before acting on a request.
09
Children, External Links & Updates
Our website is not directed to children who make travel arrangements independently. Information about children should be supplied only by a parent, guardian or authorised adult and only where needed to plan the journey.
Our website may link to third-party sites whose privacy practices we do not control. We may update this policy to reflect changes in our services or legal obligations. The latest version will always appear on this page with its revision date.
10
Contact Us
Questions about this policy or your information can be sent to hello@tanoboracollection.com.
Tano Bora Collection
B32, 2nd Ave Garden, Garden Estate
Kenya